🐾 Pawz Off – Frequently Asked Questions (FAQs)
Everything You Need to Know Before Spoiling Your Pet!
We’re here to make your Pawz Off experience as smooth, transparent, and pet-approved as possible. Below you’ll find quick answers to our most common questions — from orders and shipping to returns, product quality and more.
📩 Still stuck? Email us anytime at info@pawzoffpets.com.au — we’re here to help.
📬 Mailing Address:
Pawz Off
PO BOX 6548
East Perth WA 6892
🛍️ Orders & Shopping
How do I place an order?
Just add your favourite items to your cart and check out securely. We’ll take care of the rest.
Can I change or cancel my order?
Yes — if your order hasn’t shipped yet. Email us ASAP.
Once dispatched, changes can’t be made, but you can return the item after it arrives.
What payment methods do you accept?
We accept:
Visa, Mastercard, American Express
PayPal, Afterpay and ZipPay
All transactions are processed through a secure, encrypted checkout
🚚 Shipping & Delivery
Where do you ship from?
We dispatch from multiple trusted Australian warehouse locations depending on your item and delivery address. This allows us to offer fast Australia-wide delivery for all customers.
Do you ship internationally?
No, we currently deliver within Australia only.
How much is shipping?
Standard shipping is a flat $8.95
Express shipping is a flat $12.95
Free standard shipping on orders over $120
Free express shipping on orders over $200
How long does delivery take?
Standard delivery takes 4 to 10 business days
Express delivery takes 3 to 7 business days
Timeframes vary depending on your location and the supplier
Tracking is sent to your email once the order ships
How do I track my order?
You'll receive a tracking link via email once your order has shipped
If you haven’t received it, check your spam folder or email info@pawzoffpets.com.au
📦 Returns & Refunds
What’s your return policy?
We offer 30-day returns on all unused items in their original packaging
How do I start a return?
Email info@pawzoffpets.com.au with your order number and reason for return
We’ll provide return instructions and a prepaid label if applicable
What if my order is damaged, incorrect, or missing?
Email us within 48 hours of receiving your item
Include a photo of the issue
We’ll organise a fast replacement or refund
When will I get my refund?
Refunds are processed within 3 to 5 business days after we approve the return
Some banks may take a little longer to reflect the funds
🐶 Products & Quality
Are your products high-quality?
Yes — every item in our store is handpicked for quality, comfort, and durability.
We only sell products we’d confidently use for our own pets — no cheap mass-market fluff.
Are your products pet-safe?
Absolutely. All materials are non-toxic, safe, and reviewed for durability and comfort
Do you offer eco-friendly options?
Many of our products are made from recycled, sustainable or biodegradable materials
🛠️ Customer Support & Contact
How do I contact customer service?
You can email us anytime at info@pawzoffpets.com.au
We aim to respond within 24 hours on weekdays
Do you offer wholesale or bulk pricing?
Yes. Contact us with your request and we’ll provide custom pricing
✅ Why Shop With Pawz Off?
- Fast and reliable Aussie shipping
- Premium quality you can trust
- Pet-safe and eco-conscious products
- 30-day returns for peace of mind
- Loved by thousands of Aussie pet owners