Terms of service

Terms of Service

1. Overview

Welcome to Pawz Off (“we,” “us,” “our”). By accessing or purchasing from our website (pawzoff.com), you agree to the terms outlined in this Terms of Service agreement. If you do not agree, you may not use our website or services.

These terms apply to all users, including browsers, customers, merchants, and contributors of content.

We may update these terms at any time, and it is your responsibility to review them periodically. Your continued use of our website constitutes acceptance of any changes.

Our store is hosted on Shopify, which provides us with an e-commerce platform to sell our products and services.

2. Online Store Terms

  • By using our website, you confirm that you are at least the age of majority in your state or country.
  • You may not use our products for illegal or unauthorised purposes.
  • You must not transmit viruses, malware, or any harmful code that could compromise the security of our website or users.
  • Any breach of these terms may result in the immediate termination of your access to our services.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to copy, duplicate, resell, or exploit any part of our service without express written permission.
  • Credit card information is always encrypted during transfer over networks.

4. Accuracy of Information

  • We strive to ensure that all information on our website is accurate, complete, and up to date, but we are not responsible for any inaccuracies.
  • Prices and product descriptions may change without notice.
  • We reserve the right to modify or discontinue any service without prior notice.

5. Products & Services

  • Some products may be available exclusively online and may have limited quantities.
  • We reserve the right to limit the sale of products to certain regions or individuals on a case-by-case basis.
  • Product descriptions, pricing, and availability are subject to change at our discretion.
  • We do not guarantee that product colours or images will be accurately displayed on your screen.

For more details, please review our Refund Policy.

6. Orders & Billing Information

  • We reserve the right to refuse or cancel any order at our sole discretion.
  • If we suspect fraud or unauthorised transactions, we may request additional verification before processing the order.
  • You agree to provide accurate and complete billing and account details.
  • If your payment fails or is disputed, we may cancel your order.

For more details, please review our Refund Policy.

7. Shipping & Delivery

  • We ship to most locations worldwide, with estimated delivery times based on your location.
  • Shipping times may vary, and we do not guarantee exact delivery dates.
  • You are responsible for ensuring your shipping address is correct at the time of order.

For full details, review our Shipping Policy.

8. Returns & Refunds

  • We accept returns and refunds under certain conditions.
  • Items must be unused, in original packaging, and returned within the designated time frame.
  • Refunds are processed upon inspection and approval of the returned item.

For full details, please review our Refund Policy.

9. Optional Third-Party Tools & Links

  • We may provide access to third-party tools or websites, which we do not control.
  • We do not endorse or assume liability for any third-party tools or services.
  • If you choose to use them, you do so at your own risk.

10. User-Generated Content & Reviews

  • If you submit reviews, feedback, or comments, you grant us the right to edit, publish, and use this content at our discretion.
  • We reserve the right to remove offensive, false, or misleading content.
  • Your comments must not violate any third-party rights, including copyright, trademark, or privacy.

11. Privacy & Data Protection

  • Your personal information is collected and processed according to our Privacy Policy.
  • By using our website, you consent to the collection and use of your data as described.

For more details, please review our Privacy Policy.

12. Errors, Inaccuracies & Omissions

  • Occasionally, there may be typos, pricing errors, or outdated information on our website.
  • We reserve the right to correct errors, update information, or cancel orders if inaccuracies are found.
  • We are not obligated to update any information unless required by law.

13. Prohibited Activities

You agree NOT to use our website for:
❌ Illegal purposes or in violation of any laws.
❌ Harming, harassing, or discriminating against others.
❌ Spamming, phishing, or hacking into systems.
❌ Uploading viruses or malicious software that could affect our website or users.

We reserve the right to terminate access to any user violating these terms.

14. Disclaimer of Warranties & Liability

  • We do not guarantee that our website will be uninterrupted, error-free, or secure at all times.
  • Your use of our services is at your sole risk.
  • We shall not be liable for any loss, damages, or claims arising from your use of our products or website.
  • Some jurisdictions do not allow limitations on liability, so some exclusions may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold Pawz Off harmless from any claims, damages, losses, or legal fees arising from:
✔ Your use of our website or violation of these terms.
✔ Your breach of any third-party rights, including intellectual property.
✔ Any unauthorised or illegal activities linked to your account.

16. Governing Law & Dispute Resolution

  • These Terms of Service are governed by the laws of Australia.
  • In case of a dispute, both parties agree to attempt resolution through mediation first before taking legal action.
  • If mediation fails, disputes shall be settled in the courts of Australia.

17. Changes to Terms of Service

We reserve the right to update or modify these terms at any time.

  • Your continued use of our website constitutes acceptance of the updated terms.

18. Contact Information

For any questions regarding these Terms of Service, contact us:

📩 Email: info@pawzoffpets.com.au


🌍 Website: pawzoffpets.com.au

📬 Mailing Address:
Pawz Off
PO BOX 6548
East Perth WA 6892