Privacy policy
Privacy Policy – Pawz Off
Last Updated: [06/01/2025]
Introduction
Welcome to Pawz Off (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (pawzoff.com) or use our services.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we collect include:
a) Information You Provide Directly
When you use our website, place an order, or contact us, we may collect:
- Contact Information: Name, email, phone number, shipping & billing address.
- Order Details: Purchase history, payment confirmation (we do not store payment card details).
- Account Information: Username, password, and security preferences.
- Customer Support: Messages or inquiries you send to us.
b) Information We Collect Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the site, and interaction with content.
- IP Address & Location: Used for fraud prevention and compliance.
- Cookies & Tracking Technologies: See Section 6 for more details.
c) Information from Third Parties
We may receive information from:
- Payment Processors (e.g., Stripe, PayPal) to complete transactions.
- Shipping & Fulfilment Providers to deliver orders.
- Marketing & Analytics Tools (e.g., Google Analytics) to enhance user experience.
2. How We Use Your Information
We use your information to:
✔ Process Orders: Fulfil purchases, send order confirmations, and arrange shipping.
✔ Improve Services: Enhance website functionality, personalise content, and develop new products.
✔ Customer Support: Assist with inquiries, returns, and order updates.
✔ Marketing & Promotions: Send special offers (you can opt out anytime).
✔ Security & Fraud Prevention: Detect, investigate, and prevent fraudulent activity.
✔ Legal Compliance: Comply with applicable laws and regulations.
3. How We Share Your Information
We do not sell your personal data. However, we may share it with trusted third parties for specific business purposes, including:
- Service Providers: Shipping carriers, payment processors, and customer support platforms.
- Marketing & Analytics Partners: To improve advertising relevance.
- Legal Compliance: When required by law, court order, or government request.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets.
4. Data Security & Retention
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.
- We retain your data only as long as necessary for order processing, legal compliance, or service improvement.
- If you wish to have your data deleted, you may contact us at:
5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
✔ Access & Portability: Request a copy of the data we hold about you.
✔ Correction: Update inaccurate or incomplete information.
✔ Deletion: Request data erasure, subject to legal requirements.
✔ Marketing Preferences: Opt-out of promotional emails anytime via the “unsubscribe” link.
To exercise any of these rights, please contact us at info@pawzoffpets.com.au
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and improve our services. These may include:
🔹 Essential Cookies: Required for website functionality (e.g., cart, checkout).
🔹 Performance Cookies: Help us analyse website traffic and improve features.
🔹 Advertising Cookies: Deliver targeted ads based on your interests.
You can adjust your cookie preferences in your browser settings. Blocking cookies may impact website functionality.
For details on Shopify’s use of cookies, see Shopify’s Cookie Policy.
7. Third-Party Links & External Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
8. International Users & Data Transfers
If you are accessing our site from outside Australia, please note that your information may be stored and processed in countries with different privacy laws. We take necessary steps to ensure your data is handled securely and in compliance with Australian Privacy Laws & GDPR where applicable.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, feel free to reach out:
📩 Email: info@pawzoffpets.com.au
🌍 Website: pawzoffpets.com.au
📬 Mailing Address:
Pawz Off
PO BOX 6548
East Perth WA 6892
Pawz Off – Premium Pet Essentials with Trust & Transparency!