Shipping policy

Shipping Policy – Pawz Off

At Pawz Off, we’re committed to providing fast, reliable delivery for all your pet’s essentials — shipped straight from trusted Australian warehouses. We work exclusively with vetted local suppliers to ensure your order is processed quickly and arrives safely, every time.

1. Where Do You Ship?

📦 We currently ship Australia-wide only from trusted Australian warehouse partners located nationally — so no matter where you are, we get your order to you quickly.

🌏 International shipping is not available at this time.
All orders are fulfilled and delivered within Australia.

2. How Much Does Shipping Cost?

Standard Shipping: Flat rate of $8.95 AUD
Express Shipping: Flat rate of $12.95 AUD

Actual rates may vary slightly based on product weight or supplier. Final shipping costs will be displayed at checkout before payment.

3. Free Shipping Offers

🎁 FREE Standard Shipping on orders over $80 AUD
🎁 FREE Express Shipping on orders over $120 AUD

These thresholds may change during promotions or store-wide sales.

4. How Long Does Shipping Take?

We work with a range of Australian suppliers, so delivery times may vary slightly depending on the product and your location:

  • Standard Shipping: 4–10 business days
  • Express Shipping: 3–7 business days

Please note: Some orders may arrive in separate shipments if fulfilled by different warehouse partners.

5. Order Processing Times

  • Orders are processed within 1–2 business days
  • Tracking information will be emailed to you once your order ships

6. Who Will Deliver My Order?

We use trusted national couriers for reliable and trackable service:

🚚 Australia Post
🚚 CouriersPlease
🚚 Aramex (Fastway)
🚚 Toll

7. Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. Didn’t receive it?
📩 Contact us at info@pawzoffpets.com.au and we’ll resend it.

8. What If My Order Is Delayed?

While we aim for fast, smooth delivery, delays may occur due to:

  • High demand during peak periods
  • Weather events or natural disasters
  • Courier delays

If your order is delayed, please reach out to us at info@pawzoffpets.com.au — we’re happy to help.

9. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

1️⃣ Take clear photos of the packaging and item
2️⃣ Email us at info@pawzoffpets.com.au within 48 hours of delivery
3️⃣ Our team will assist with a replacement or refund ASAP

10. Changing Your Shipping Address

If your order hasn’t shipped yet, we may be able to update the address.
📧 Contact us immediately at info@pawzoffpets.com.au

Once shipped, address changes must be made through the courier directly (if possible).

11. What If My Order Says “Delivered” But I Haven’t Received It?

If your tracking shows “Delivered” but your package is missing:

  • Check with household members or neighbours
  • Look around entryways or safe-drop areas
  • Contact the courier directly with your tracking number
  • If you still can’t locate it, email us and we’ll investigate with the courier

12. Can I Cancel or Modify My Order?

  • Before Shipment: Contact us ASAP to request a cancellation or change
  • After Shipment: Orders cannot be cancelled or modified once in transit. Returns may be available after delivery (see our Refund Policy)

13. Need More Help?

We’re here to help with any shipping-related questions.
📧 Email: info@pawzoffpets.com.au
🌐 Website: pawzoffpets.com.au

📬 Mailing Address:
Pawz Off
PO BOX 6548
East Perth WA 6892